Terms of Use

1. Introduction and Acceptance

Welcome to the NurseMatrix platform, a nursing competency and credential management application designed for Canadian healthcare professionals and organizations which is operated and delivered via a website, online software application, and other channels ("Platform", "Service"), operated by Nurse Matrix Systems Inc. ("Company", "we", "us", "our"), a Canadian corporation.

By accessing or using the Platform, including creating an account, uploading data, or browsing the Service — you ("User", "you", "your") agree to be bound by these Terms of Use ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

The Platform is an administrative data management and business process tool only. Use of or access to the Platform does not constitute professional advice or services of any kind and does not establish any professional, advisory, or consultative relationship with the Company or any of its directors, employees, agents, or other personnel. See Section 11.2 for further details.

If you do not agree to these Terms, you must not access or use the Platform.

These Terms may be accepted electronically by any means that demonstrates your acceptance, including by clicking an “I Accept” or similar confirmation button, checking an acceptance box, creating an account, or continuing to access or use the Platform after being presented with these Terms.

2. Description of Service

NurseMatrix is a nursing competency and credential management platform designed for Canadian healthcare professionals, healthcare organizations, and educational institutions. The Platform provides:

For Nurses and Nursing Students: Self-sovereign credential management, skill tracking, career pathway visualization, and portable professional records.
For Healthcare Organizations: Skills requirement definition, progress verification, workforce planning, skills gap analysis, staffing qualification verification and audit readiness.
For Educational Institutions: Skills requirement definition, learning pathway definition, competency tracking, and certification management.

The Platform enables nurses and nursing students to maintain control of their professional records while enabling organizations, with explicit user consent, to define requirements and track progress.

We will provide the Platform and associated Services using commercially reasonable care and skill. Subject to the disclaimers in Section 11, we will use commercially reasonable efforts to maintain the availability, security, and functionality of the Platform.

Any marketing materials, demonstrations, screenshots, feature descriptions, or promotional content issued by or on behalf of Nurse Matrix Systems Inc. are provided for illustrative purposes only. They do not form part of these Terms and shall not be construed as representations, warranties, or contractual commitments regarding the features, functionality, or performance of the Platform.

3. Eligibility

3.1 Eligible Use

To use the Platform, you must:

Be at least the age of majority in your province or territory of residence.
Be a resident of Canada or authorized to work in a Canadian healthcare setting.
Provide accurate, current, and complete information during registration.
Maintain the accuracy of your information throughout your use of the Platform.

If you are registering as a healthcare organization or educational institution, the individual creating the account must be authorized to act on behalf of that entity.

3.2 Geographic Restriction — Québec

The Platform is not intended for use by, and is not made available to, individuals or organizations located in or resident in the Province of Québec. By accessing or using the Platform, you represent and warrant that you are not located in, resident in, or operating from the Province of Québec, and that you are not accessing the Platform on behalf of any individual or organization located in or resident in Québec. You shall not use any technical means, including but not limited to virtual private networks (VPNs), proxy servers, or location-masking tools, to circumvent this geographic restriction or to misrepresent your location in order to access the Platform. The provision of false, misleading, or inaccurate location information during registration or at any time during your use of the Platform constitutes a material breach of these Terms and grounds for immediate termination of your account without notice. The Company expressly disclaims any and all obligations, liability, or compliance requirements arising under the laws of the Province of Québec, including without limitation the Act respecting the protection of personal information in the private sector (Québec), as amended by An Act to modernize legislative provisions as regards the protection of personal information ("Law 25"), in connection with the Platform or any use thereof. Any individual or organization that accesses or uses the Platform in contravention of this section does so entirely at their own risk, and may not assert any rights, claims, or remedies against the Company under Québec legislation.

4. Account Registration and Security

4.1 Account Creation

To access the Platform's features, you must register for an account and provide required personal and professional information. You agree to:

Provide truthful, accurate, and complete registration information.
Maintain and promptly update your information to keep it current.
Not create more than one account per individual.
Not share your login credentials with any other person.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication (MFA) methods. You agree to:

Enable and maintain multi-factor authentication as required.
Immediately notify us of any unauthorized access to, or use of, your account.
Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security compromise.

4.3 Role-Based Access

The Platform implements a role-based access control (RBAC) system. Users may hold one or more of the following roles, each granting specific levels of access:

Nurse (Basic/Premium): Access to own profile, credentials, skills, and career pathways.
Organization Admin / Manager / Viewer: Access to organization management features and, where explicit consent has been granted, nurse data within the organization.
Instructor: Access to training program management features.

You agree to use only the features and data that correspond to your assigned role(s). Attempting to access data or features beyond your authorized scope is a violation of these Terms.

5. Subscription Plans and Payments

5.1 Subscription Tiers

The Platform offers subscription-based access at different tiers:

Nurse Basic: Access to core profile, skills, and credential management features.
Nurse Premium: All Basic features plus premium enhanced features as available.

Subscription pricing and features are as published on the Platform and may be updated from time to time. You will be notified of any pricing change which is applicable to your subscription and will have the option to terminate your account before it takes effect. Your continuation of your subscription under any revised pricing constitutes your acceptance of such pricing for each subsequent period.

5.2 Billing and Payments

Subscriptions are billed on a monthly or annual basis, as selected at the time of purchase.
Payments are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card or payment details on our servers.
By subscribing, you authorize us to charge the applicable fees to your selected payment method on a recurring basis.
Failed payments may result in suspension of features until the balance is resolved.
All Fees are exclusive of applicable taxes. You are responsible for payment of all applicable goods and services tax (GST), harmonized sales tax (HST), provincial sales tax (PST), value added tax (VAT), or other government-imposed taxes or duties in addition to the Fees, as determined by the applicable place-of-supply rules.
We reserve the right to set off any amounts you owe us against any amounts we may owe you. You are not entitled to withhold payment of any Fees on account of any dispute or claim.

5.3 Free Trials

We may, at our sole discretion, offer free trial periods or promotional periods. At the end of a trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial expires.

5.4 Cancellation and Refunds

You may cancel your subscription at any time on the platform billing page or by emailing support@nursematrix.ca. Cancellation takes effect at the end of the current billing period.
No prorated refunds will be issued for partial billing periods.
Upon cancellation, you will retain access to basic features until the end of the paid period.
We reserve the right to issue refunds on a case-by-case basis at our sole discretion.

6. Data Ownership and Intellectual Property

6.1 Platform Ownership

Nurse Matrix Systems Inc. owns all rights, title, and interest in and to the Platform, including but not limited to:

All software, source code, algorithms, databases, and system architecture.
All visual design elements, user interface designs, logos, trademarks, and branding.
All documentation, training materials, and content created by the Company.
All aggregated, de-identified, and anonymized data derived from the use of the Platform (see Section 6.3).

6.2 User-Submitted Content

You retain ownership of the personal and professional information you submit to the Platform (e.g., your name, credentials, certifications, skill records, uploaded documents). However, by submitting content to the Platform, you grant Nurse Matrix Systems Inc. a non-exclusive, worldwide, royalty-free, perpetual license to:

Store, process, and display your content as necessary to provide the Service to you.
Use your content in connection with the operation, maintenance, and improvement of the Platform.
Create aggregated, de-identified, and anonymized data sets derived from your content (see Section 6.3).

You represent and warrant that you own or have the necessary rights to submit all content you provide to the Platform system.

6.3 Aggregate Data — Company Ownership and Research Use

Data within the Platform is subject to the following ownership and rights framework:

Individual Personal Information: You retain all rights granted to you under applicable privacy legislation with respect to your personal information, including rights of access, correction, and consent withdrawal, regardless of where that information is stored.
Platform-Generated Operational Data: System logs, performance data, security records, metadata, usage analytics, and all other data generated by the Platform’s operation are owned by Nurse Matrix Systems Inc.
Aggregate and De-Identified Data: All aggregate, statistical, de-identified, and anonymized data derived from Platform activity (collectively, “Aggregate Data”) is owned by Nurse Matrix Systems Inc.

Research and Third-Party Access:

Nurse Matrix Systems Inc. reserves the right to use, analyze, publish, license, and share Aggregate Data for:

Internal research and development - to improve the Platform, develop new features, and enhance service quality.
Academic and industry research - to contribute to the advancement of nursing competency frameworks, workforce planning, healthcare education, and related fields.
Third-party access for research purposes - Aggregate Data may be made available to qualified third parties, including academic institutions, healthcare policy organizations, government agencies, and industry research partners, for legitimate research purposes.

Important:

No Personally Identifiable Information (PII) will be included in any Aggregate Data shared with third parties or used for research purposes. All data shared externally is fully de-identified and anonymized in compliance with applicable Canadian privacy legislation (including PIPEDA and applicable provincial and territorial privacy statutes).
Third parties receiving Aggregate Data will be subject to contractual obligations restricting re-identification of individuals and requiring compliance with applicable privacy laws.
The Company will never sell, trade, or disclose individual PII to third parties for research or commercial purposes without explicit, informed consent from the affected individual.

6.4 Feedback

Any feedback, suggestions, ideas, or recommendations you provide regarding the Platform ("Feedback") shall become the sole property of Nurse Matrix Systems Inc. You hereby assign all rights in such Feedback to the Company without any obligation of compensation or attribution.

7. Consent-Based Data Sharing

7.1 Organization Access

Healthcare organizations and facilities may only access your professional information (such as credentials, skills, and progress records) through the Platform if you have provided explicit consent. The Platform's consent management system allows you to:

Grant open-ended access to specific organizations.
Define the scope of information shared (e.g., credentials, skills, documents, etc.).
Revoke consent at any time, immediately terminating the organization's access.

7.2 Consent Scope

Consent grants are specific. An organization that receives consent to view your skills does not automatically gain access to other information such as your personal contact details, uploaded documents, or goals, unless explicitly included in the consent scope.

7.3 Withdrawal of Consent

You may revoke any consent grant at any time through the Platform. Revocation takes effect immediately. Previously accessed data may be retained by organizations in accordance with their own record-keeping obligations under applicable law, but further access through the Platform will be terminated.

8. Acceptable Use

You agree to use the Platform only for its intended purpose and in compliance with all applicable laws. You shall not:

Misrepresent your identity or professional qualifications, including falsifying credentials, licenses, or certifications.
Upload false or fraudulent documents, including forged licenses, certifications, or educational records.
Access or attempt to access another user's account, data, or features without authorization.
Reverse engineer, decompile, or disassemble any part of the Platform.
Circumvent or disable any security features, access controls, or audit mechanisms.
Use automated tools (bots, scrapers, crawlers) to access the Platform.
Interfere with or disrupt the Platform's infrastructure, servers, or networks.
Transmit malware, viruses, or any harmful code through the Platform.
Use the Platform for any unlawful purpose, including but not limited to discrimination, harassment, or violation of employment, health privacy, or human rights legislation.
Resell, redistribute, or sublicense access to the Platform or any data obtained through it.
Attempt to re-identify individuals from any Aggregate Data or anonymized data sets obtained from or through the Platform.
Misrepresent your geographic location, including by using VPNs, proxy servers, or other tools to circumvent geographic restrictions, or by providing false location information during registration or use of the Platform.

Violation of these terms may result in immediate suspension or termination of your account as well as other rights and remedies available by law including without limitation a claim for damages or application for injunctive relief.

9. Privacy and Data Protection

9.1 Governing Privacy Legislation

The Platform is designed to comply with applicable Canadian federal, provincial and territorial privacy legislation, including:

PIPEDA (Personal Information Protection and Electronic Documents Act) - Federal.
PIPA (Personal Information Protection Act) - Alberta.
Other applicable provincial and/or territorial privacy legislation.

9.2 Data Residency

All personal information stored on the Platform resides within Canadian data centers (Google Cloud Platform, northamerica-northeast1 — Montréal, Québec). Certain third-party service providers may process limited personal information outside of Canada as described in our Privacy Policy. See our Privacy Policy for full details on cross-border data transfers and applicable safeguards.

9.3 Data Security

We implement online software industry-standard security measures to protect your data, which may include:

Encryption in transit via TLS for all communications.
Encryption at rest for sensitive personal information using AES encryption at the application level, in addition to platform-level encryption.
Role-based access control (RBAC) to limit data access to authorized users.
Multi-factor authentication (MFA) to secure user accounts.
Comprehensive audit logging of all data access and modification events.
Signed URLs with short expiry windows for document access.

9.4 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Upon account deletion, your personal information will be removed or anonymized in accordance with our data retention policy, subject to legal and regulatory retention requirements. See our Privacy Policy for additional details on data retention policies and practices.

9.5 Your Privacy Rights

Under applicable Canadian privacy legislation, you have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete personal information.
Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
Request deletion of your personal information (subject to retention obligations).
File a complaint with the applicable privacy commissioner if you believe your privacy rights have been violated.

See our Privacy Policy for additional details on exercising your privacy rights and applicable procedures.

9.6 Privacy Policy

These Terms are supplemented by and incorporate our Privacy Policy, which provides detailed information about how we collect, use, disclose, and protect your personal information. In the event of a conflict between these Terms and the Privacy Policy regarding the treatment of personal information, the Privacy Policy shall prevail.

10. Document Uploads and Storage

10.1 Uploaded Documents

The Platform allows you to upload professional documents including, but not limited to, nursing licenses, certifications, educational transcripts, and identification documents. You are solely responsible for ensuring that:

All uploaded documents are authentic and accurate.
You have the legal right to upload and share such documents.
Documents do not contain malicious software or code.

10.2 Document Storage

Uploaded documents are stored securely in Google Cloud Storage within Canadian data centers. Access to documents is controlled through the Platform's access control system and time-limited signed URLs.

10.3 Document Retention

Documents associated with your account will be retained for the duration of your account's existence plus any legally required retention period. Upon account deletion, documents will be removed in accordance with our data retention policy.

11. Disclaimers

11.1 Service Availability

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive to maintain continuous service availability, we do not guarantee that the Platform will be uninterrupted, error-free, or free of harmful components. We reserve the right to perform scheduled maintenance, updates, and modifications that may temporarily affect service availability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NURSE MATRIX SYSTEMS INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE PLATFORM AND THE SERVICES.

11.2 No Professional Advice

The Platform is provided solely as an administrative data management and business process tool for the purposes described in these Terms. Nothing on the Platform, and no use of or access to the Platform or the Website, constitutes or is intended to constitute medical, nursing, legal, consulting, or other professional advice or services of any kind. The Platform does not verify the clinical competence of any nurse or the quality of any healthcare organization, and Users are solely responsible for independently verifying all credentials and qualifications through the appropriate regulatory bodies. For greater certainty, use of or access to the Platform does not create, and shall not be construed as creating, any professional-client, advisory, consultative, or fiduciary relationship between any User and any of the directors, officers, employees, agents, contractors, or representatives of the Company, including any individual who may hold professional licensure in any regulated field. Any professional services to be provided by or on behalf of the Company or any of its personnel shall be governed exclusively by a separate written agreement executed by the parties for that express purpose.

11.3 Credential Verification

While the Platform facilitates the management and sharing of credentials, it does not independently verify the authenticity of credentials or documents uploaded by users. Healthcare organizations and facilities are responsible for conducting their own due diligence and verification through provincial and territorial regulatory bodies (e.g., CRNA, CLHA, CRPNA, etc.).

11.4 No Employment Guarantee

Use of the Platform does not establish an employment relationship between any nurse and any healthcare organization. The Platform facilitates skill and credential management; it is not an employment service or job placement platform.

11.5 Relationship of the Parties

Nothing in these Terms shall be construed to create an employment, partnership, joint venture, or agency relationship between Nurse Matrix Systems Inc. and any User. Your use of the Platform is as an independent user, and you are not an employee, partner, agent, or representative of Nurse Matrix Systems Inc. by virtue of your use of the Platform or these Terms.

12. Limitation of Liability

12.1 Exclusion of Damages

To the maximum extent permitted by applicable law, Nurse Matrix Systems Inc. and its directors, officers, employees, affiliates, and agents shall not be liable for any:

Indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
Damages arising from unauthorized access to or alteration of your data.
Damages arising from any interruption, suspension, or termination of the Service.
Damages arising from any reliance on information obtained through the Platform.

12.2 Cap on Liability

In no event shall our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Platform exceed the greater of (a) the total fees paid by you to us in the twelve (12) months preceding the claim, or (b) one hundred Canadian dollars (CAD $100.00).

12.3 Essential Purpose

The limitations of liability in this section apply even if any remedy fails of its essential purpose.

13. Indemnification

You agree to indemnify, defend, and hold harmless Nurse Matrix Systems Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of, or inability to use, the Platform.
Your violation of these Terms including our Privacy Policy.
Your violation of any applicable law or regulation.
Any content or documents you submit to the Platform.
Your infringement of any third-party rights.
Any misrepresentation of your qualifications, credentials, or professional status.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us in accordance with Section 17 or using any account deletion feature which may be available on the Platform from time to time. Termination does not relieve you of any outstanding, overdue or reversed payment obligations for periods preceding termination.

14.2 Termination by Us

We may suspend or terminate your account, with or without notice, for any reason, including but not limited to:

Violation of these Terms.
Submission of false or fraudulent information.
Non-payment of fees.
Conduct that we reasonably believe is harmful to other users, the Platform, or our business.

14.3 Effect of Termination

Upon termination:

Your right to access the Platform ceases immediately.
We may retain your data as required by law or for legitimate business purposes (e.g., audit compliance, legal obligations).
Aggregate and anonymized data derived from your use will remain the property of Nurse Matrix Systems Inc.
Sections 6 (Data Ownership), 8 (Acceptable Use), 9 (Privacy and Data Protection), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination. Termination shall not affect any accrued rights, remedies, obligations, or liabilities of either party that have arisen up to the date of termination.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in the Province of Alberta, Canada for the resolution of any disputes arising from or relating to these Terms or your use of the Platform.

15.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us in writing in accordance with Section 17. We will attempt to resolve the dispute through good-faith negotiation within thirty (30) days of receipt of your written notice, which process you agree to participate in. If the dispute is not resolved within this 30-day period, either party may refer the dispute to mediation administered by a mediator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Alberta Arbitration and Mediation Society rules. The costs of mediation shall be shared equally between the parties on an interim basis, and will ultimately be paid or reimbursed (as the case may be) according to any recommendation of the mediator, or absent such recommendation by the unsuccessful party. If the dispute remains unresolved following mediation (or if mediation has not been completed within sixty (60) days of referral), either party may commence legal proceedings in the courts of the Province of Alberta in accordance with Section 15.2.

16. General Provisions

16.1 Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Platform and website (e.g., via online/in-app notification or email to your registered address) at least thirty (30) days before the changes take effect. Your continued use of the Platform after the effective date of any modification constitutes acceptance of the revised Terms.

16.2 Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice. If any modification materially diminishes the functionality of the Service for which you have a paid subscription, you may, upon written request submitted within thirty (30) days of such modification taking effect, cancel your subscription effective immediately and request a refund of subscription fees paid for the then-current billing period in which the modification took effect. Such refund will be subject to reasonable approval of the Company and, if approved, shall constitute your sole and exclusive remedy with respect to any modification, suspension, or discontinuation of the Service. In no event shall our liability under this section exceed the subscription fees actually paid by you in the billing period in which the modification takes effect. If you continue to use the Platform in any billing period after which any modification took effect without submitting the foregoing cancellation request, you will waive any future right to make such request.

16.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer your Account on the Platform nor your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.6 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Nurse Matrix Systems Inc. regarding your use of the Platform, and supersede all prior agreements, representations, and understandings.

16.7 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, labour disputes, power failures, internet disruptions, or third-party service failures (each, a “Force Majeure Event”). If a Force Majeure Event occurs, we will promptly notify you of the nature and expected duration of the event. Without limitation to any discretionary rights or authority of the Company with respect to the Services as set forth in these terms, if a Force Majeure Event continues or is expected to continue for more than ninety (90) days, we may in our discretion terminate or suspend affected Services where continued performance is commercially unfeasible, in which case you will receive a prorated refund of any prepaid subscription fees for the affected period following the date of termination or suspension.

16.8 Language

These Terms are drafted in English. In the event of any translation, the English version shall prevail.

16.9 Notices

Any notice required or permitted under these Terms shall be in writing and delivered as follows:

Notices from Nurse Matrix Systems to you: We may provide notice to you by email to the address associated with your account, by in-app notification within the Platform, or by posting a notice on the Platform. Email notices are deemed received on the day of transmission. In-app notifications are deemed received when displayed within your account.
Notices from you to Nurse Matrix Systems: You may provide notice to us by email to the contact address specified in Section 17. Notices sent by email are deemed received on the next Business Day following transmission.

The notice provisions in this section do not apply to the service of any legal proceedings or other documents in any legal action, which shall be governed by the applicable rules of civil procedure.

17. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us at:

Nurse Matrix Systems Inc. Email: support@nursematrix.ca Website: https://nursematrix.ca

For privacy-related inquiries, please contact our Privacy Officer at: Email: privacy@nursematrix.ca

By using NurseMatrix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Links to PDF:

Terms of Use

1. Introduction and Acceptance

2. Description of Service

3. Eligibility

3.1 Eligible Use

To use the Platform, you must:

Be at least the age of majority in your province or territory of residence.

Be a resident of Canada or authorized to work in a Canadian healthcare setting.

Provide accurate, current, and complete information during registration.

Maintain the accuracy of your information throughout your use of the Platform.

If you are registering as a healthcare organization or educational institution, the individual creating the account must be authorized to act on behalf of that entity.

3.2 Geographic Restriction — Québec

4. Account Registration and Security

4.1 Account Creation

To access the Platform's features, you must register for an account and provide required personal and professional information. You agree to:

Provide truthful, accurate, and complete registration information.

Maintain and promptly update your information to keep it current.

Not create more than one account per individual.

Not share your login credentials with any other person.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication (MFA) methods. You agree to:

Enable and maintain multi-factor authentication as required.

Immediately notify us of any unauthorized access to, or use of, your account.

Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security compromise.

4.3 Role-Based Access

The Platform implements a role-based access control (RBAC) system. Users may hold one or more of the following roles, each granting specific levels of access:

Nurse (Basic/Premium): Access to own profile, credentials, skills, and career pathways.

Organization Admin / Manager / Viewer: Access to organization management features and, where explicit consent has been granted, nurse data within the organization.

Instructor: Access to training program management features.

You agree to use only the features and data that correspond to your assigned role(s). Attempting to access data or features beyond your authorized scope is a violation of these Terms.

5. Subscription Plans and Payments

5.1 Subscription Tiers

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5.2 Billing and Payments

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5.3 Free Trials

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5.4 Cancellation and Refunds

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6. Data Ownership and Intellectual Property

6.1 Platform Ownership

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Nurse Matrix Systems Inc. owns all rights, title, and interest in and to the Platform, including but not limited to:

All software, source code, algorithms, databases, and system architecture.

All visual design elements, user interface designs, logos, trademarks, and branding.

All documentation, training materials, and content created by the Company.

All aggregated, de-identified, and anonymized data derived from the use of the Platform (see Section 6.3).

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6.2 User-Submitted Content

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Store, process, and display your content as necessary to provide the Service to you.

Use your content in connection with the operation, maintenance, and improvement of the Platform.

Create aggregated, de-identified, and anonymized data sets derived from your content (see Section 6.3).

You represent and warrant that you own or have the necessary rights to submit all content you provide to the Platform system.

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6.3 Aggregate Data — Company Ownership and Research Use

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Data within the Platform is subject to the following ownership and rights framework:

Individual Personal Information: You retain all rights granted to you under applicable privacy legislation with respect to your personal information, including rights of access, correction, and consent withdrawal, regardless of where that information is stored.

Platform-Generated Operational Data: System logs, performance data, security records, metadata, usage analytics, and all other data generated by the Platform’s operation are owned by Nurse Matrix Systems Inc.

Aggregate and De-Identified Data: All aggregate, statistical, de-identified, and anonymized data derived from Platform activity (collectively, “Aggregate Data”) is owned by Nurse Matrix Systems Inc.

Research and Third-Party Access:

Nurse Matrix Systems Inc. reserves the right to use, analyze, publish, license, and share Aggregate Data for:

Internal research and development - to improve the Platform, develop new features, and enhance service quality.

Academic and industry research - to contribute to the advancement of nursing competency frameworks, workforce planning, healthcare education, and related fields.

Third-party access for research purposes - Aggregate Data may be made available to qualified third parties, including academic institutions, healthcare policy organizations, government agencies, and industry research partners, for legitimate research purposes.